North Carolina WIC - Women, Infants & Children


What is Crossroads?

The North Carolina (NC) Crossroads WIC System is a model information system that has replaced the 30-year old NC WIC Automated Data Processing (ADP) System. The system requirements for Crossroads were defined by a consortium led by the state of North Carolina and included Alabama, Virginia and West Virginia. Crossroads is a robust system that manages all facets of WIC operations, including client services and vendor management. Crossroads uses modern web (HTML/HTTP) technology, standard WIC data elements, and complies with Federal policy and regulations.

Crossroads for Local Agency Staff

Crossroads Resources

Crossroads Software Upgrade

The North Carolina Women, Infants, and Children (WIC) Crossroads system released a new software version ( to local agency users on Monday, January 8, 2018.

Crossroads Upgrade 1.15 Guidance (PDF, 421 KB) - This document lists the current status of known issues and offers guidance for local agency staff to address each issue. This guidance document replaces the Crossroads Guidance document dated 7.17.17.

Issuing New Food Prescriptions to ALL Participants (PDF, 411 KB) - Effective Monday, September 11, 2017, ALL participants will need a new food prescription. This action must be done by a CPA and is completed on the food prescription screen. The CPA will need to tailor the food prescription to match the participants previous selections or discuss with them any tailoring they would like (i.e., lactose free milk, cheese, yogurt, etc.). Additionally, any infant package receiving formula will default to Similac Advance. A CPA will need to re-insert any Infant Formula, Exempt Formula or WIC Eligible Nutritionals that participants requires. New medical documentation is NOT required.

Application and Certification

Prescribing Food

Issuing Food Instruments



Breastfeeding Care Plan and Supplies





North Carolina WIC Program Manual

N.C. WIC Program Manual

The North Carolina WIC Program Manual has been revised to reflect the implementation of the Crossroads system. Note: Some of the files listed below are large and will require sufficient time for download.


Department of Health and Human Services

North Carolina Public Health