North Carolina WIC - Women, Infants & Children

Conferences, Training, and Workshops

Welcome to the Nutrition Services Branch Conferences and Trainings page. Please see the links below for information on trainings, conferences and continuing education.

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Breastfeeding Topics

 Save the Date! April 26, 2017: Addressing Breastfeeding Disparities in North Carolina: Theoretical and Practical Approaches


On April 26, 2017, the North Carolina Division of Public Health, Women and Children’s Health Section will offer a free, live 60-minute webinar.

Target Audience

Local agency breastfeeding staff, Lactation Consultants, Peer Counselors, Breastfeeding Program Managers, CPAs


  • Increase awareness of infant mortality and breastfeeding.
  • Identify the gaps between breastfeeding after hospital discharge with racial and socioeconomic disparities.
  • Foster the collaboration between community partners and provide tools to support breastfeeding initiation and duration on the state and local level.

Date and Registration

 Breastfeeding Peer Counselor Program Managers’ Core Training


The purpose of the webinar is to provide Breastfeeding Peer Counselor (BFPC) Program Managers with knowledge and skills to implement a BFPC Program. At the end of the webinar, the participants will be able to:

  • Identify three factors integral to the success of implementing a WIC Breastfeeding Peer Counselor (BFPC) Program.
  • Describe two ways peer counseling programs can influence breastfeeding initiation and duration rates in the WIC population.
  • Explain North Carolina WIC Breastfeeding Peer Counselor program services to WIC participants.
  • List two qualifications to seek in recruiting and hiring peer counselors.
  • Describe two ways peer counselors should be supported in their job.
  • Develop local agency specific strategies to implement a comprehensive peer counselor program.
  • Complete with accuracy the North Carolina WIC Breastfeeding Peer Counselor Program forms.
  • Describe the purpose of the North Carolina WIC Breastfeeding Peer Counselor Program Letter of Agreement.

Target Audience

New WIC Breastfeeding Peer Counselor Program Managers

Date and Registration

  • TBA

 Breastfeeding Policy Review


This webinar discusses policies and procedures related to the management of breastfeeding promotion and support activities within the WIC program.

Target Audience

WIC Directors and Breastfeeding Coordinators


At the end of the webinar, participants will be able to:

  • Describe the requirements for a breastfeeding-friendly WIC environment
  • Describe the requirements for staff training in breastfeeding promotion and support
  • Define the qualifications and responsibilities of the breastfeeding coordinator
  • Explain the requirements for the inventory, issuance and tracking of breastfeeding supplies
  • Identify the written breastfeeding polices that are required for Local Agencies.

Dates and Registration

 Breastfeeding Supplies Competency Training


The Breastfeeding Supplies Competency Training (BSCT) has been developed to assure that North Carolina WIC staff who issue breastfeeding supplies to enrolled participants are knowledgeable about these supplies and capable of issuing them. The Breastfeeding Supplies Competency Training (BSCT) has two parts:

  • The first part is an online, faculty guided, self-paced course that helps learners understand how to assemble, use and clean breastfeeding supplies and the situations when the supplies should and should not be used. In addition, they are reminded of their responsibilities under the World Health Organization (WHO) Code, the WIC policies regarding breastfeeding supplies and important topics to teach WIC participants about breastfeeding supplies.
  • The second part offers the learners the opportunity to work with their Regional Breastfeeding Coordinators to learn about breastfeeding supplies and practice issuance.

The BSCT has seven units which focus on general information about breastfeeding supplies and each of the types of breastfeeding supplies offered by the North Carolina WIC Program:

  • Unit 1: Issuing Breastfeeding Supplies to WIC Participants (general information related to issuing breastfeeding supplies)
  • Unit 2: Single-User Manual Breast Pumps
  • Unit 3: Single-User Electric Breast Pumps
  • Unit 4: Multi-User Breast Pumps
  • Unit 5: Breast Pads and Breast Shells
  • Unit 6: Nipple Shields
  • Unit 7: Supplemental Feeding Devices

Target Audience

WIC staff who issue breastfeeding supplies. There will be space in each offering of the BSCT for at least six (6) WIC staff members from each Perinatal Region.


The summer 2017 offering of the BSCT will run from May 22, 2017, to August 11, 2017. An orientation webinar will be scheduled during the week of May 22, 2017. The exact time of the webinar will be provided after the BSCT participants for this offering have been selected


Registration will be available until May 8, 2017.

 Breastfeeding Peer Counselor Core Training


This five-day or six-day core training session is required for all new Breastfeeding Peer Counselors. At the end of the sessions, participants will be able to:
  • Know their two primary roles in the WIC program
  • Identify three ways breastfeeding benefits infants, mothers and society
  • Name two common breastfeeding myths
  • List two exceptions to breastfeeding
  • Identify two ways to communicate effectively with WIC mothers by telephone
  • Demonstrate the ability to use open-ended questions and affirmation appropriately in counseling mothers about breastfeeding
  • Identify three components necessary for a breastfeeding mother to make a healthy milk supply
  • Demonstrate the proper technique for positioning the baby at the breast
  • List three ways to know a baby is taking in a sufficient amount of breast milk
  • Identify situations in which the peer counselor should refer
  • List three causes of and three ways to manage sore nipples, breast refusal and slow weight gain in infants
  • Name two common consequences of unresolved breastfeeding issues
  • Formulate an open-ended question to ask a mother at each of the three trimesters of her pregnancy
  • Name at least two breast changes that help prepare a mother for breastfeeding
  • List four things new mothers commonly deal with when breastfeeding during the first two weeks that may lead to early weaning
  • Describe typical growth for babies during the first six months
  • List three causes of low milk supply and three management techniques to remedy this difficulty
  • List two ways to know a baby is ready to begin solid foods
  • List two ways to assist mothers through the weaning process
  • Name two common issues that arise when nursing an older baby
  • Name two ways to help a mother continue breastfeeding during separation from baby
  • Name three ways to help a mother maintain milk supply when separated from her baby
  • Identify how long breast milk can be stored
  • Explain why it is important to keep a mother’s information confidential
  • List two strategies for dealing with misinformation given to WIC mothers
  • Complete the peer counselor contact forms correctly

Target Audience

  • Breastfeeding Peer Counselors

Dates and Locations

  • January 18-20, and 25-27, 2017 in Perinatal Region IV - Raleigh, NC
  • February 22-24, 29, and March 1, 2017 in Perinatal Region II - Forsyth Health Department, Winston-Salem
  • March 2-3, 20-22, 2017 in Perinatal Region VI - Greenville, NC
  • March 6-7, 13-14, and 20, 2017 in Perinatal Region I - MAHEC, Asheville, NC
  • April 3-4 and 11-13, 2017 in Perinatal Region III - Charlotte, NC
  • May 10-12, and 30-31, 2017 in Perinatal Region V - Wilmington, NC


Breastfeeding Peer Counselor Program Quarterly Continuing Education


This training is a continuing education opportunity for WIC Breastfeeding Peer Counselors.

Target Audience

  • WIC Breastfeeding Peer Counselors and Managers

Dates and Locations

  • Friday, May 5, 2017 in Perinatal Region VI; Morehead City, NC 
  • Monday, May 8, 2017 in Perinatal Region I; Asheville, NC
  • Tuesday, May 9, 2017 in Perinatal Region II; Winston-Salem, NC 
  • Wednesday, May 10, 2017 in Perinatal Region III; Charlotte, NC
  • Thursday, April 20, 2017 in Perinatal Region IV; Raleigh, NC
  • Monday, May 22, 2017 in Perinatal Region V; Wilmington, NC


 Loving Support Awards of Excellence Application Webinar


Local WIC agencies that have operated a peer-counseling program for at least one year, which meets all the required core components of the FNS Loving Support© Model for a successful peer-counseling program, are eligible to apply. The application, application instructions and FAQ are available for download using the FNS public website: see the bottom half of the USDA's Breastfeeding is a Priority in the WIC Program page.

Application Assistance

Loving Support Award of Excellence Application Assistance for Local WICE Agencies (PDF, 2.5 MB)

To assist the local agencies in the application process, SERO staff will hold an application webinar, to inform applicants how to complete the Loving Support Award of Excellence applications. They will give tips on how to navigate the application process by highlighting available resource documents and answering questions state and local staff may have.

Webinar Details

  • Tuesday, November 8, 2016
  • 11:00 AM - 12:15 PM
  • Attendee URL
  • Meeting ID: NK8RJ7
  • Attendee Entry Code: q@n~9SW*d

 The NC Lactation Educator Training Program


This course focuses on skills needed for providing basic breastfeeding management and support - including prenatal and postpartum counseling and management of common concerns and clinical problems. The training includes five days of didactic instruction, two days of clinical rotations in hospital and public health settings, and an independent study assignment.

Dates and Location

  • Spring Course: February 27, 28, March,1, and May 31 and June 1, 2017 (plus two clinical days to be scheduled)
  • Fall Course: August 29, 30, 31 and November 29 and 30, 2017 (plus two clinical days to be scheduled)


Online Registration

- North Carolina Maternity Center Breastfeeding-Friendly Designation Webinars


The NC Division of Public Health has developed the NC Maternity Center Breastfeeding-Friendly Designation (NC MCBFD) program to recognize those maternity centers that have taken steps to promote, protect and support breastfeeding in their organization. A five star system has been developed. A star is awarded for every two steps achieved in the Ten Steps to Successful Breastfeeding as defined by the World Health Organization (WHO) and Baby Friendly USA. The North Carolina program encourages maternity centers across the state to promote and support breastfeeding one step at a time.


By the end of the session, participants will be able to:
  • Describe the NC Maternity Center Breastfeeding-Friendly Designation Program
  • Summarize the benefits of participating in this voluntary program
  • Describe the application process
  • Identify where to get additional information on the program

Target Audience

Maternity Center Administrators and Other Interested Parties

Date and Registration

  • Fall 2017

Crossroads Trainings

Crossroads Training Videos (N.C. DHHS YouTube site)

Vendor Topics

 Local Agency Vendor Training


Vendor management is an essential component of the WIC program established to provide oversight of WIC authorized vendors. This is accomplished by instructing vendors regarding WIC vendor regulations, policies and procedures and subsequently, ensuring compliance. This webinar is for all local agency staff that oversees or conducts vendor management activities. Webinar participants will learn the fundamentals of vendor management policies and procedures, which govern vendor activities.

Target Audience

All local agency staff that conduct vendor management activities.


By the end of this webinar, local WIC Agency staff will be able to successfully:

  • Describe federal and state violations and corresponding sanctions for non-compliance with WIC program guidelines.
  • Explain minimum inventory requirements for WIC approved foods.
  • Describe the process for vendor application, maintaining vendor status, and vendor disqualification.
  • Guide local vendors in completing all renewal requirements.
  • Use the vendor training modules to instruct vendor applicants.

Dates and Registration

General WIC Topics

 2017 WIC Program Civil Rights Training - New!


The purpose of the WIC Program Civil Rights Training is to provide guidance on Civil Rights compliance requirements for the NC WIC Program. This training reviews the regulations and policies that are enforced to ensure that WIC services are provided with equal opportunity and without discrimination in accordance with State and Federal laws. It also meets the annual Civil Rights Training requirement for Local Agencies. Please maintain the attendance record on file at your local agency.


  • Collect ethnic and racial data about applicants
  • Apply the public notification policy
  • Follow procedures for accepting complaints
  • Describe the monitoring process for compliance with civil rights policies, including compliance reviews and resolution of noncompliance
  • Uphold the responsibility for accommodation of people with disabilities
  • Apply the policy to provide language assistance to limited English proficient persons (LEP)
  • Recognize and practice good customer service
  • Recognize and practice good conflict resolution
  • Describe the protections provided for Faith Based Organizations

Target Audience

All local agency staff and volunteers that interact with WIC program participants.

Recorded Webinar


Voter Registration Policy Update


The State Board of Elections will be providing an update on Voter Registration and the role of the WIC Program at the local level. Nutrition Services Branch Staff will also present a policy update.

Target Audience

All WIC staff


  • Describe the goals of the National Voter Registration Act (NVRA) at the local level
  • Identify new NVRA forms
  • Learn new WIC Program Policies surrounding NVRA
  • Explain the transmittal process from local agency to the board of elections
  • Describe how to document voter registration in Crossroads

Dates and Registration

WIC Basic Training


The purpose of WIC Basic Training is to provide an overview of the North Carolina WIC Program for newly hired Local Agency Staff. This training will not be a substitute for Crossroads training and attendees are expected to have a working knowledge of the NC WIC Crossroads Computer System.

Target Audience

Newly hired NC WIC Program Staff employed with the NC WIC Program at least one month, but not greater than one year.


  • Describe the WIC Program
  • Summarize the benefits of participating in the WIC Program
  • Understand the role each employee plays in administering the WIC Program

Dates and Registration

Additional Nutrition Topics and Links

Academy of Pediatrics Institute for Healthy Childhood Weight’s Change Talk: Childhood ObesityTM


Change Talk is a simulation where you learn motivational interviewing (MI) techniques and then practice them in simulated conversations with virtual parents and children. In these conversations, you play the role of a healthcare professional and explore ways to build motivation for change around topics relating to childhood obesity, such as sugar-sweetened beverages, breastfeeding and picky eaters.

CDC Learning Connection

The CDC Learning Connection is your source for information about public health training developed by CDC, CDC partners, and other federal agencies. Through website features, social media, and an e-newsletter, the CDC Learning Connection keeps you informed about training opportunities, including many that offer free continuing education (CE).

CDC Learning Connection

CDC Online Training Course: Using the WHO Growth Charts to Assess Growth in the United States Among Children Ages Birth to 2 Years


The purpose of the online training is to provide health care providers and public health professionals in the United States with expertise on using and interpreting the growth charts. There are seven sections in this course including the following:

  • Recommendations and Rationale for Using the WHO Growth Charts in the United States.
  • Creating the WHO Growth Standard for Infants and Young Children.
  • Comparing Methodologies Used to Develop WHO and CDC Growth Charts for Children Birth to 2 Years of Age.
  • Breastfeeding as the Norm for Infant Feeding.
  • Using the WHO Growth Standard Charts.
  • Summary.
  • Case Examples.

Self-assessment questions are included in each section, and five case studies provide scenarios to guide interpretation of the growth charts. The course can be completed in 45 minutes.

CDC's Online Course external link

The Center of Excellence for Training and Research Translation


The Center of Excellence for Training and Research Translation (Center TRT) provides public health professionals with on-going training opportunities in nutrition, physical activity, and disease prevention. The center offers in-person trainings, as well as web-based trainings and webinars. Housed in the Center for Health Promotion and Disease Prevention at the University of North Carolina at Chapel Hill, the Center TRT works to enhance the public impact of their programs to prevent obesity and other chronic diseases.

Maternal Nutrition and Wellness Course: Modules 1- 3

Overall Description

Maternal Nutrition and Wellness is a self-paced, faculty guided, online course offered by the Nutrition Services Branch in collaboration with the University of North Carolina at Chapel Hill that provides an opportunity for North Carolina Public Health Nutritionists to explore women’s health during preconception, pregnancy and lactation. It is a Commission on Dietetic Registration CPE Level 1 Course with goals to improve nutrition assessment and counseling skills in maternal health, enhance core knowledge in basic nutrition and management of specific conditions, provide updated resource lists and tools to connect clients with community resources, and improve nutrition status of communities served by course participants.

The ten week course consists of three modules: Module 1: Preventing Barriers to a Healthy Pregnancy, Module 2: Healthy Pregnancy and Lactation, and Module 3: Managing Diseases and Conditions During and After Pregnancy.  Each Module includes presentations that can be viewed online in various formats, handouts and activities to reinforce course material, and resources and references for further information.

Target Audience

Public health nutritionists and other dietetic professionals working in Local Health Agencies throughout North Carolina; New employees in public health nutrition, nutritionists who are new to maternal health and wellness, and those who want to broaden their maternal health and wellness knowledge base.

Module Descriptions

Module 1: Preventing Barriers to a Healthy Pregnancy

Module 1 focuses on the care of a woman before she becomes pregnant as well as any health disparities that may influence pregnancy outcomes.  Module 1 consists of the following two units:

  • Unit 1: Nutrition Considerations in Preconception
  • Unit 2: Social and Psychological Determinants of Maternal Health

Module 2: Healthy Pregnancy and Lactation

Module 2 covers general nutrition care and specific nutrition concerns during pregnancy, as well as lactation.  Module 2 consists of the following three units:

  • Unit 1: Expectations and Nutrition during Pregnancy
  • Unit 2: Special Health and Nutrition Considerations
  • Unit 3: Health and Nutrition Considerations during Lactation

Module 3: Managing Diseases and Conditions During and After Pregnancy

Module 3 focuses on management of weight status, diabetes, and pregnant and lactating women with food allergies and celiac disease. Module 3 consists of the following three units:

  • Unit 1: The Impact of Weight in Pregnancy
  • Unit 2: Diabetes
  • Unit 3: Adverse Food Reactions in Maternal Health

Date(s), Registration

  • Offered January 23-March 31, 2017
  • Registration Closed

MCH Navigator


The MCH Navigator project was launched by the Maternal and Child Health Bureau in early 2010 to address the professional development needs of the field. As budget reductions are shrinking funding for training-related time, cost, and travel, online resources are an effective alternative for continuing education.

The MCH Navigator is a centralized portal for pursuing continuous learning in maternal and child health and is designed to help emerging and established MCH professionals map professional growth pathways, locating:

  • Where they are now – whether a student or an established professional
  • Where they want to be – identifying the skills and competencies necessary for organizational and personal goals
  • The best route to get there – linking to targeted and effective learning resources.

The MCH Navigator is a learning portal for maternal and child health professionals, students, and others working to improve the health of women, children, adolescents, and families.

The North Carolina Institute for Public Health Training Website


The North Carolina Institute for Public Health (NCIPH) Training Website was developed to offer public health professionals and other interested persons immediate access to short, high quality trainings on a variety of public health topics. Trainings address core public health and epidemiology competencies, as well as public health preparedness capabilities.

These trainings are designed to address the most basic level of cognitive learning. They are short knowledge-level trainings that are designed to be completed on-the-job with very little time commitment.

 Pediatric Nutrition Courses - Modules 1-3

Overall Description

The Pediatric Nutrition Course provides a unique opportunity for those interested in expanding pediatric nutrition knowledge and skills in a self-paced, faculty guided, online format. The course consists of three individual modules: Module 1: Nutrition Assessment, Module 2: Basic Nutrition, and Module 3: Nutrition for Specific Disease Conditions. Each module is offered separately, with continuing education credits available.

Target Audience

  • Public health nutritionists and other dietetic professionals working in Local Health Agencies throughout North Carolina.
  • New employees in public health nutrition, nutritionists who are new to pediatrics, and those who want to broaden their pediatric knowledge base.

Module Descriptions

Module 1: Nutrition Assessment

Module 1 is a CPE Level 1 training from the Commission on Dietetic Registration and designed to improve skills in the area of nutrition assessment by building competence in obtaining and evaluating indicators of nutritional status within the pediatric population. This Module is offered over ten weeks. Module 1 consists of the following six units:

  • Unit 1: Anthropometrics
  • Unit 2: Biochemical
  • Unit 3: Clinical
  • Unit 4: Food and Nutrition History
  • Unit 5: Ecosocial Factors
  • Unit 6: Psychosocial Factors

Module 2: Basic Nutrition

Module 2 is a CPE Level 1 training from the Commission of Dietetic Registration and designed to reinforce the fundamentals of nutrition assessment and nutrition monitoring/evaluation, and to build competence in using the nutrition care process within the pediatric population. This Module is offered over eleven weeks. Module 2 consists of the following 9 units:

  • Unit 1: Nutrition Education
  • Unit 2: Infant and Toddler Nutrition
  • Unit 3: Child Nutrition
  • Unit 4: Adolescent nutrition
  • Unit 5: Formulas
  • Unit 6: Anemia
  • Unit 7: Physical Activity
  • Unit 8: Elevated Blood Lead
  • Unit 9: Sports Nutrition

Module 3: Nutrition for Specific Disease Conditions

Module 3 is a CPE Level 2 training from the Commission of Dietetic Registration with an emphasis on pediatric nutrition care for those children diagnosed with a chronic disease or condition. Units can be taken individually, with each unit providing continuing education credit. All units enrolled in must be completed by the end of the ten week course. Stand-alone units in Module 3 include:

  • Unit 1: Inadequate Growth
  • Unit 2: Childhood Chronic Respiratory Conditions
  • Unit 3: Disordered Eating in Adolescents
  • Unit 4: Child and Adolescent Obesity
  • Unit 5: Congenital Conditions
  • Unit 6: Gastrointestinal Problems
  • Unit 7: Food Allergies
  • Unit 8: Type 1 Diabetes
  • Unit 9: Type 2 Diabetes
  • Unit 10: Children with Special Needs
  • Unit 11: Dyslipidemia

Date(s), Location(s), Registration

Module 1 - Nutrition Assessment

  • Offered April 3 - June 9, 2017
  • Registration is closed

Module 2 - Basic Nutrition

  • July 10 - September 22, 2017
  • Registration opens spring 2017

Module 3 - Nutrition for Specific Disease Conditions

  • Will not be offered in 2017

UNC Gillings School of Public Health, Carolina Global Breastfeeding Institute

UNC-SPH Department of Nutrition Continuing Education


A new continuing education program in the Gilling’s School of Global Public Health’s Department of Nutrition is being designed to support dietitians and health-care practitioners throughout their careers. Click the link below for more information.

Department of Nutrition Continuing Education

WIC Works, WIC Learning Online

WIC Learning Online is a series of online courses designed to train all levels of staff working in the WIC program. Select WIC Learning Online courses are approved for CPEUs by the Commission on Dietetic Registration.



Department of Health and Human Services

North Carolina Public Health